Army Enterprise Service Desk Worldwide

Army enterprise service desk aesd phone message update.

Army enterprise service desk worldwide.

This change is required in order to support the expanding customer base of the service desks. The aesd is a premier enterprise level service desk which delivers so much more than support for the end user. Ref opord 93 161020 17 army enterprise service desk worldwide aesd w knowledge management support policy. The army enterprise service desk aesd federation joins 12 army it service desks worldwide to standardize common functions and improve user support.

Systems and tools are not enough in today s cybersecurity arena. September 2015 cio g 6 memorandum on army enterprise service desk federation policy related articles. In hawaii supporting army. Army enterprise service desk worldwide named project office for service desk federation effort.

It is organized as one desk with various geographical locations worldwide supporting all army theaters of operation. The aesd phone number will remain the same at 1 866 335 army 866 335 2769. Army cyber command arcyber was organized in part to operate and aggressively defend the army segment of the department of defense information network dodin a. The army enterprise service desk aesd acts as a cyber sensor strengthening the first line of cyber defense against potential threats to the dodin a.

Fort lee cascom transitioned baseline it service and support to aesd w and use of the army s enterprise service desk system for all work order submissions on 1 january 17. As of 30 april 2013 the aesd s interactive voice message ivr will be changed. Army fort hood home of the third armored corps. The aesd has a location in europe which supports u s.

Other it service desks will join the aesd federation in future to improve coordination by establishing a robust network of resources.